But Pro Privacy Policy

1 Introduction

But Pro operates an online sports betting and gaming platform that serves players across Pakistan. When you visit our site, create an account, make a deposit in PKR, place a bet on cricket, PSL or any other market, or play any of our gaming products including Slots, Fish Games and Bingo, we collect certain information about you. That information is necessary for us to operate the platform, process transactions, keep accounts secure and provide you with a personalised experience.

This Privacy Policy sets out clearly what we collect, why we collect it, how long we keep it and what your rights are. We are committed to handling your personal data responsibly. We do not sell your personal data to third parties and we do not use it for purposes beyond what is described here without first seeking your consent.

2 Personal Data We Collect

The categories of personal data But Pro collects from users are described in the table below. Some data is provided directly by you when you register or make a transaction. Other data is generated automatically through your interaction with the platform.

We do not collect any special category personal data such as biometric data, health records, religious beliefs or political opinions. We do not collect data about you from social media platforms unless you explicitly connect a social account to your But Pro profile.

3 How We Collect Your Data

But Pro collects your personal data through the following means:

• Direct input: When you fill in the registration form, complete identity verification, submit a withdrawal request or contact our support team, you provide data directly to us.
• Automated technology: When you visit butpro.net, our servers and analytics tools automatically collect technical and usage data. This includes your IP address, browser information and the pages you interact with.
• Payment processors: When you deposit PKR via JazzCash, Easypaisa, Raast or bank transfer, our payment partners share transaction confirmation data with us so that your account balance can be updated accurately.
• Cookies and similar technologies: We use cookies and similar tracking technologies on our platform. More detail on this is in Section 7 below.
• Third-party verification services: For identity verification and fraud prevention, we may use third-party services that cross-reference the identity data you provide against external databases. These services operate under their own privacy policies and data protection obligations.

4 Why We Use Your Personal Data

But Pro processes your personal data for specific, legitimate purposes. We do not use your data for purposes that are incompatible with those stated here. The main reasons we process your data are:

1. Account creation and management: To register your But Pro account, maintain it, allow you to log in securely and manage your preferences and settings.
2. Processing deposits and withdrawals: To process your PKR deposits and withdrawal requests accurately and to maintain a correct record of your account balance.
3. Bet settlement and gaming records: To record, settle and display your betting and gaming history accurately within your account.
4. Identity verification and fraud prevention: To verify that you are who you say you are, that you meet the 18+ age requirement, and to detect and prevent fraudulent activity, money laundering and multiple account usage.
5. Customer support: To respond to your queries, complaints and support requests in a timely and informed manner.
6. Platform improvement: To understand how users interact with But Pro so we can improve the platform experience, fix technical issues and develop new features.
7. Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour, and to apply responsible gaming tools such as deposit limits and self-exclusion where requested or required.
8. Marketing communications: To send you promotional offers, bonus notifications and platform updates where you have opted in to receive such communications. You can opt out at any time by updating your account notification preferences or contacting support.
9. Legal and compliance obligations: To comply with applicable legal and regulatory requirements, including record-keeping obligations and responses to lawful requests from authorities.

5 Sharing Your Personal Data

But Pro does not sell your personal data to any third party. We share your data only where it is necessary to deliver the services you use, to meet legal obligations or to protect But Pro and its users from fraud and harm. The parties with whom we may share your data are:

• Payment service providers: JazzCash, Easypaisa, Raast, banks and card processors receive the transaction data necessary to process your PKR deposits and withdrawals. These providers are bound by their own data protection obligations.
• Identity verification partners: Third-party KYC and age verification services receive the identity data you submit during the verification process. They use it solely for verification and fraud screening purposes.
• Game content providers: Where gaming products are delivered by a third-party provider – such as slot game studios or fish game platforms – that provider may receive a session token and limited technical data necessary to run the game. They do not receive your full account profile.
• Analytics and performance tools: We use analytics services to understand how users navigate and use But Pro. These tools may process anonymised or pseudonymised technical and usage data.
• Legal and regulatory authorities: We will disclose personal data to law enforcement, regulatory bodies or other authorities where we are legally required to do so or where disclosure is necessary to protect the safety of users or the integrity of the platform.

All third parties who receive personal data from But Pro are required to handle that data in a manner consistent with applicable data protection principles and are prohibited from using it for their own unrelated commercial purposes.

6 Payments and PKR Transaction Data

All financial transactions on But Pro are conducted in Pakistani Rupees (PKR). When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer or card, But Pro receives a transaction confirmation reference and the PKR amount from the payment provider. But Pro does not store your full JazzCash or Easypaisa account PIN, your full card number or your internet banking credentials. Only the minimum transaction reference data needed to credit your account and maintain an accurate financial record is retained.

Withdrawal requests require us to hold your designated withdrawal account details – such as a mobile wallet number or bank account number – for the duration of processing. Once the withdrawal is confirmed, we retain a record of the transaction for accounting and compliance purposes in line with our data retention policy described in Section 8.

7 Cookies and Tracking Technologies

But Pro uses cookies – small text files stored on your browser – and similar technologies to make the platform work correctly, remember your preferences and understand how users interact with different sections of the site. The types of cookies we use are:

• Essential cookies: These are necessary for the platform to function. They maintain your login session, remember your language settings and ensure secure access to your account. The platform cannot operate properly without these cookies. You cannot opt out of essential cookies while using But Pro.
• Analytics cookies: These cookies collect anonymised data about how visitors use the site – which pages are visited most, how long users spend in different sections, and where users navigate from. This data helps us improve the platform experience. You can opt out of analytics cookies in your browser settings.
• Preference cookies: These remember your platform settings and display preferences so you do not have to re-enter them each visit.
• Marketing cookies: If you have opted into promotional communications, certain cookies help us understand which promotions and offers are most relevant to you. You can opt out of marketing cookies through your account settings or browser preferences.

You can control and manage cookies through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of But Pro, but certain personalisation features may not work as intended.

8 How Long We Keep Your Data

But Pro retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal and compliance obligations. Our general data retention periods are as follows:

• Account data: Retained for the duration of your account being active plus a minimum period after account closure to satisfy any applicable legal record-keeping requirements.
• Transaction and financial records: PKR deposit, withdrawal and bet records are retained for a minimum of five years after the transaction date to comply with standard financial record-keeping obligations.
• Identity verification documents: Retained for the duration of the account and for a defined period after closure to meet anti-money laundering and fraud prevention requirements.
• Customer support records: Correspondence and support tickets are retained for a period sufficient to resolve the original query and handle any related follow-up or complaint.
• Technical and usage data: Retained in aggregated or anonymised form for platform analysis purposes. Individual-level technical data is deleted on a rolling basis once no longer operationally required.

When personal data is no longer required and the retention period has expired, it is securely deleted or anonymised so that it can no longer be linked to your identity.

9 How We Protect Your Data

But Pro implements technical and organisational security measures appropriate to the nature of the personal data we hold and the risks associated with its processing. These measures include:

• Encryption of data in transit using industry-standard TLS protocols, so your personal and financial data is protected as it travels between your device and our servers.
• Secure storage of passwords using one-way hashing. But Pro never stores your account password in plain text.
• Access controls that restrict which staff and systems can access personal data to only those with a legitimate need.
• Regular security reviews and monitoring to detect unusual access patterns or potential breaches.
• Contractual data protection obligations placed on all third-party processors who handle But Pro user data.

Despite our best efforts, no platform can guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights and freedoms, But Pro will take prompt action to contain the breach, notify affected users where required and report to relevant authorities in accordance with applicable obligations.

You also play an important role in keeping your data secure. Use a strong, unique password for your But Pro account, do not share your login details with anyone and contact support immediately if you notice any suspicious activity on your account.

10 Your Data Rights

As a But Pro user, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered account email address and a clear description of your request.

• Right of access: You can request a copy of the personal data But Pro holds about you. We will provide this within a reasonable timeframe after verifying your identity.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can ask us to delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations we must comply with.
• Right to restrict processing: In certain circumstances you can ask us to restrict how we use your data while a query or complaint is being resolved.
• Right to withdraw consent: Where processing is based on your consent – such as marketing communications – you can withdraw that consent at any time without affecting any other aspect of your account or your right to use the platform.
• Right to data portability: You can request your personal data in a structured, machine-readable format where processing is carried out by automated means and based on your consent or a contract.

11 Minors and Under-18 Users

But Pro is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps designed to prevent underage users from creating accounts. If we discover that personal data has been collected from a user who is under 18, we will delete that data and close the associated account immediately.

If you are a parent or guardian and believe that a minor in your care has registered on But Pro, please contact us immediately at [email protected] with the relevant account details so we can investigate and act promptly.

12 Changes to This Privacy Policy

But Pro may update this Privacy Policy from time to time to reflect changes in how we process data, changes to the platform's features or changes in applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where the changes are significant, we may notify registered users by email.

Your continued use of the But Pro platform after any updated policy is published constitutes acceptance of the revised terms. We recommend checking this page periodically so you always know how your personal data is being handled.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to understand more about how But Pro handles your personal data, or want to exercise any of your data rights, please get in touch with our support team. We take every privacy query seriously and aim to respond promptly to all requests.

You can reach the But Pro privacy and support team at: [email protected]

Please include your registered account email, your username and a clear description of your query when contacting us. This helps us locate your account records and respond accurately without unnecessary delays.

For concerns about your responsible gaming settings or self-exclusion requests, please also visit our dedicated Responsible Gaming page where full details of the tools available to you are explained.